Current & Recent Activities

An Agenda for Ageing in Victoria Parliamentary Launch

RRVV members are invited to attend the launch of the Agenda for Ageing in Victoria at Parliament House on 27 March 2018. Go to our Events page for details.

Are You Happy with the Supply of Electricity in your Village?

The Essential Services Commission is the independent economic regulator of the electricity industry (together with other industries) in Victoria. In February the commission invited RRVV to take part in a series of roundtable meetings as part of their consultation with stakeholders on the regulation of providers of electricity to retirement villages, apartment buildings, caravan parks, etc. The initial meeting took place on 27 February, with further meetings to be held over the coming two months.

The key issue being addressed by this project is the protection of customers such as residents of retirement villages. The organisations supplying electricity to residents (typically the village operators and managers) are not required to hold a licence – unlike the larger electricity retailers supplying the general public who have to be licensed and abide by codes designed to protect their customers.

In order to enable us to lobby effectively for our members in this matter, we need to know more about the situation regarding electricity supplies within your village, particularly if any residents are not satisfied with the current arrangements.

If you have any views or experiences you would like to share, please drop us a line – either via our Contact Page  or to RRVV, PO Box 2402, Caulfield Junction, VIC 3161.  The names of members and villages, and any other personal details you provide, will not be divulged to the commission without your permission.

Retirement Living Council Draft Code of Conduct

The Retirement Living Council is part of the Property Council of Australia and represents many, but not all, operators of retirement villages in Australia. Following adverse newspaper and television reports of residents’ experiences, and recent developments including legal actions, the Council published a draft Code of Conduct for the industry. Click Here to download a copy.

RRVV, in partnership with Consumer Action, COTA and HAAG, has sent the Property Council a seven page letter commenting to the draft code. You can download a copy of our letter by clicking Here.

RRVV Special Meeting to be held on 5 April 2018

A Special General Meeting to consider changes to the RRVV’s Rules of Association will be held on Thursday, 5 April 2018. For details Click Here

It’s time for an ombudsman into retirement housing! 

Ellen Sandell, State MP for Melbourne, has organised an online petition which, we understand, will be given personally to the Minister for Consumer Affairs. The petition calls upon the government  to establish an Ombudsman into retirement housing as a step towards providing people with an accessible, free, and quick service to solve retirement living issues.

If you would like to support this campaign, Click Here.

Victoria Votes 2018

Together with our friends at COTA Victoria, HAAG and Consumer Action, RRVV has produced a pamphlet which identifies four urgent reforms for the Victorian government to undertake: access to justice through fast, free and fair dispute resolution, prohibiting excessive fees, making management training and accreditation mandatory and putting a stop to complex contracts.

For a copy of the pamphlet, Click Here


The group has also produced an advocacy kit for residents and families

– available Here

Evergreen Retirement Village Business Mini Expo

Evergreen Retirement Village is holding a Business Mini Expo on 20 March 2018. For details go to our Events page


RRVV Office

RRVV’s postal address is now:

PO Box 2402
Caulfield Junction
VIC 3161

The previous GPO box number will continue to operate for the time being. Our telephone number 03 9015 8402 remains unchanged.

Annual General Meeting

This years AGM was held at the Victoria University Convention Centre on 16 October 2017. For a copy of the President’s address to the meeting click the blue button:

President’s Address to AGM

Inquiry into the Retirement Housing Sector

A copy of the report of the Government inquiry into retirement housing is available by clicking the following button.

Final Report

The Committee received 766 submissions including many from our members, as well as a submission from the RRVV. Click on the blue button to read these submissions:

Read Submissions

Of the 15 recommendations made, RRVV is targetting four:

  1. A free and expert dispute resolution service with the power to make binding determinations that owners and operators cannot appeal – an ombudsman or similar (Recommendation 15)
  2. Mandatory village accreditation with minimum standards (Recommendation 11)
  3. A comprehensive review of the Retirement Villages Act – not just a patch
    up (Recommendation 2)
  4. Independent formal training of village managers and key staff at a level commensurate with responsibility (Recommendation 12)

Council Rates

Property Council Rates PostcardThe Property Council – the peak body for operators of retirement villages – is conducting a campaign to persuade local councils to introduce differential rates for retirement villages. If you are asked to fill in one of these postcards (on left), please do so, and make sure they are sent to as many councillors as possible. In this way, the RRVV and its members can keep this important issue alive and hopefully bring it o a successful conclusion.

The RRVV supports the Property Council in its endeavours to achieve a rate reduction for all retirement village residents.


Free Publicity for your Village Events

If you would like to publicise events or activities in your village to a wider audience, please send us the details via email to and we will put them on our Events page on this website.

Join our Email List!

If you would like to receive emails from RRVV, please click on the green button:

Click Here to Join RRVV Email List