Current & Recent Activities

Retirement Living Council Code of Conduct

Retirement village residents are invited to provide their feedback on the draft version of a new national Retirement Living Code of Conduct, which all retirement community owners and operators will be encouraged to sign up for to demonstrate their commitment to residents.

The Code is supported by the three peak bodies representing retirement living owners and operators; the Property Council of Australia, Leading Age Services Australia (LASA) and Aged and Community Services Australia (ACSA).

Before the Code is officially introduced, members of the industry and the general public are invited to provide comment on the draft, which can be viewed at Your local retirement village resident association can also provide you with a copy too.

Feedback can be submitted via email to You can also write to Mr Andrew Lowcock, Property Council of Australia, Level 7, 136 Exhibition St, Melbourne VIC 3000.

The consultation period on the Code of Conduct has been extended to Monday, 6 August 2018, with the final Code to be launched later in the year.

Service Fee Increases for 2018/19

The extent to which operators of retirement villages can increase their service fees or “maintenance charge” without reference to residents is limited to 2.19% for the current financial year (1 July 2018 to 30 June 2019).  Read More

Help for Retirement Village Disputes Now Available in One Place

Consumer Affairs Victoria (CAV) now refers relationship disputes between retirement village residents or management to the Dispute Settlement Centre of Victoria (DSCV) for support.

DSCV provides a free and confidential range of dispute resolution services, including advice and conflict coaching to people to help resolve their own disputes.

Previously, Consumer Affairs Victoria provided a conciliation service for disputes between a resident and a manager, while disputes between residents could be taken to DSCV.

Consumer Affairs Victoria will continue to educate retirement village operators and managers about their legal obligations, and address any breaches of the law. Residents and managers can still contact Consumer Affairs Victoria for information on their rights and responsibilities, including the steps they can take if there is a dispute.

Consumer Affairs Victoria recommends that residents and managers should first try to resolve any complaint or dispute through the village’s internal dispute resolution scheme.

For information about retirement villages, visit

For information about the range of dispute resolution services provided by DSCV, visit:

An Agenda for Ageing in Victoria

RRVV has joined 17 other organisations in an alliance to press for practical and timely action to improve the quality of life for all Victorians as we age. The campaign is headed by COTA (Council of the Aged Victoria) and is calling for a comprehensive statewide action plan that sets out the challenges, opportunities and actions across all government departments.  Read More

Making a Complaint to Consumer Affairs Victoria

If you think that your retirement housing provider has done something wrong, you should lodge a complaint with Consumer Affairs Victoria (CAV). Click Here for a few tips on how to make a complaint.

A copy of CAV’s recently introduced complaint form is available Here.

Speech by NSW Minister

Matt Kean, the NSW Minister for Innovation & Better Regulation, gave a speech at a conference last month in Sydney which caused quite a stir in the retirement village industry. He commissioned the Greiner inquiry into retirement villages in NSW which is due to report shortly.

To listen to what he said, Click Here

Electricity Supplies in Retirement Villages

Thank you to those members who took the trouble to tell us about their views and experiences of their electricity suppliers, in response to RRVV’s request. This information was sought to help provide input to the consultation meetings that we had been invited to attend with the Essential Services Commission regarding the regulation of providers of electricity to retirement villages, apartment buildings, caravan parks, etc.

The initial consultation meeting was held on 27 February, with another consultation meeting a week later and more meetings planned. A few weeks later, however, the commission curtailed the consultation period and proceeded to make its final decision without any further meetings. In spite of the limited time available, we appear to have had some impact as the commission has published an Information Sheet specifically regarding embedded networks in retirement villages, as part of the release of its Final Decision on the regulation of providers.

It’s time for an ombudsman into retirement housing! 

Ellen Sandell, State MP for Melbourne, has organised an online petition which, we understand, will be given personally to the Minister for Consumer Affairs. The petition calls upon the government  to establish an Ombudsman into retirement housing as a step towards providing people with an accessible, free, and quick service to solve retirement living issues.

If you would like to support this campaign, Click Here.

Victoria Votes 2018

Together with our friends at COTA Victoria, HAAG and Consumer Action, RRVV has produced a pamphlet which identifies four urgent reforms for the Victorian government to undertake: access to justice through fast, free and fair dispute resolution, prohibiting excessive fees, making management training and accreditation mandatory and putting a stop to complex contracts.

For a copy of the pamphlet, Click Here

The group has also produced an advocacy kit for residents and families

– available Here

Inquiry into the Retirement Housing Sector

A copy of the report of the Government inquiry into retirement housing is available by clicking the following button.

Final Report

The Committee received 766 submissions including many from our members, as well as a submission from the RRVV. Click on the blue button to read these submissions:

Read Submissions

Of the 15 recommendations made, RRVV is targetting four:

  1. A free and expert dispute resolution service with the power to make binding determinations that owners and operators cannot appeal – an ombudsman or similar (Recommendation 15)
  2. Mandatory village accreditation with minimum standards (Recommendation 11)
  3. A comprehensive review of the Retirement Villages Act – not just a patch
    up (Recommendation 2)
  4. Independent formal training of village managers and key staff at a level commensurate with responsibility (Recommendation 12)

Council Rates

Property Council Rates PostcardThe Property Council – the peak body for operators of retirement villages – is conducting a campaign to persuade local councils to introduce differential rates for retirement villages. If you are asked to fill in one of these postcards (on left), please do so, and make sure they are sent to as many councillors as possible. In this way, the RRVV and its members can keep this important issue alive and hopefully bring it o a successful conclusion.

The RRVV supports the Property Council in its endeavours to achieve a rate reduction for all retirement village residents.


Free Publicity for your Village Events

If you would like to publicise events or activities in your village to a wider audience, please send us the details via email to and we will put them on our Events page on this website.

Join our Email List!

If you would like to receive emails from RRVV, please click on the green button:

Click Here to Join RRVV Email List