Current & Recent Activities

An Agenda for Ageing in Victoria

RRVV has joined 17 other organisations in an alliance to press for practical and timely action to improve the quality of life for all Victorians as we age. The campaign is headed by COTA (Council of the Aged Victoria) and is calling for a comprehensive statewide action plan that sets out the challenges, opportunities and actions across all government departments.  Read More

Retirement Housing – Making Your Complaint Count

If you are living in retirement housing and have problems with your manager and find it hard to get results, you may be interested in a workshop being held on 14 May. For details go to our Events Page.


Are You Happy with the Supply of Electricity in your Village?

The Essential Services Commission is the independent economic regulator of the electricity industry (together with other industries) in Victoria. In February the commission invited RRVV to take part in a series of roundtable meetings as part of their consultation with stakeholders on the regulation of providers of electricity to retirement villages, apartment buildings, caravan parks, etc. The initial meeting took place on 27 February, with further meetings to be held over the coming two months.

The key issue being addressed by this project is the protection of customers such as residents of retirement villages. The organisations supplying electricity to residents (typically the village operators and managers) are not required to hold a licence – unlike the larger electricity retailers supplying the general public who have to be licensed and abide by codes designed to protect their customers.

In order to enable us to lobby effectively for our members in this matter, we need to know more about the situation regarding electricity supplies within your village, particularly if any residents are not satisfied with the current arrangements.

If you have any views or experiences you would like to share, please drop us a line – either via our Contact Page  or to RRVV, PO Box 2402, Caulfield Junction, VIC 3161.  The names of members and villages, and any other personal details you provide, will not be divulged to the commission without your permission.

Retirement Living Council Draft Code of Conduct

The Retirement Living Council is part of the Property Council of Australia and represents many, but not all, operators of retirement villages in Australia. Following adverse newspaper and television reports of residents’ experiences, and recent developments including legal actions, the Council published a draft Code of Conduct for the industry. Click Here to download a copy.

RRVV, in partnership with Consumer Action, COTA and HAAG, has sent the Property Council a seven page letter commenting to the draft code. You can download a copy of our letter by clicking Here.

It’s time for an ombudsman into retirement housing! 

Ellen Sandell, State MP for Melbourne, has organised an online petition which, we understand, will be given personally to the Minister for Consumer Affairs. The petition calls upon the government  to establish an Ombudsman into retirement housing as a step towards providing people with an accessible, free, and quick service to solve retirement living issues.

If you would like to support this campaign, Click Here.

Victoria Votes 2018

Together with our friends at COTA Victoria, HAAG and Consumer Action, RRVV has produced a pamphlet which identifies four urgent reforms for the Victorian government to undertake: access to justice through fast, free and fair dispute resolution, prohibiting excessive fees, making management training and accreditation mandatory and putting a stop to complex contracts.

For a copy of the pamphlet, Click Here

The group has also produced an advocacy kit for residents and families

– available Here

Annual General Meeting

Last years AGM was held at the Victoria University Convention Centre on 16 October 2017. For a copy of the President’s address to the meeting click the blue button:

President’s Address to AGM

Inquiry into the Retirement Housing Sector

A copy of the report of the Government inquiry into retirement housing is available by clicking the following button.

Final Report

The Committee received 766 submissions including many from our members, as well as a submission from the RRVV. Click on the blue button to read these submissions:

Read Submissions

Of the 15 recommendations made, RRVV is targetting four:

  1. A free and expert dispute resolution service with the power to make binding determinations that owners and operators cannot appeal – an ombudsman or similar (Recommendation 15)
  2. Mandatory village accreditation with minimum standards (Recommendation 11)
  3. A comprehensive review of the Retirement Villages Act – not just a patch
    up (Recommendation 2)
  4. Independent formal training of village managers and key staff at a level commensurate with responsibility (Recommendation 12)

Council Rates

Property Council Rates PostcardThe Property Council – the peak body for operators of retirement villages – is conducting a campaign to persuade local councils to introduce differential rates for retirement villages. If you are asked to fill in one of these postcards (on left), please do so, and make sure they are sent to as many councillors as possible. In this way, the RRVV and its members can keep this important issue alive and hopefully bring it o a successful conclusion.

The RRVV supports the Property Council in its endeavours to achieve a rate reduction for all retirement village residents.


Free Publicity for your Village Events

If you would like to publicise events or activities in your village to a wider audience, please send us the details via email to and we will put them on our Events page on this website.

Join our Email List!

If you would like to receive emails from RRVV, please click on the green button:

Click Here to Join RRVV Email List