Current & Recent Activities

Membership Renewals

If you haven’t already done so, please renew your membership for 2018/19. The simplest way is to go to our Membership Form Page – scroll down and select ‘Renewal’ under ‘Type Of Membership’. Thanks to all those members who have already renewed.

From the Beehive                                                             

To read the full letter from the author of the popular “From the Beehive” column in the RRVV Newsletter, Click Here.

Retirement Living Council Code of Conduct

The consultation period for providing feedback on the draft version of a new national Retirement Living Code of Conduct ended on 31 August 2018. The Code is supported by the three peak bodies representing retirement living owners and operators; the Property Council of Australia, Leading Age Services Australia (LASA) and Aged and Community Services Australia (ACSA). It can be viewed at

The Property Council has stated that it intends to finalise the Code later this year.

RRVV made a submission jointly with the Consumer Action Law Centre (CALC), Council On The Ageing (COTA Victoria) and Housing for the Aged Action Group (HAAG). RRVV also responded with its own submission to the Property Council analysing the proposed code in detail.    To read these go to our Submissions Page.

 Service Fee Increases for 2018/19

The extent to which operators of retirement villages can increase their service fees or “maintenance charge” without reference to residents is limited to 2.19% for the current financial year (1 July 2018 to 30 June 2019).  Read More

An Agenda for Ageing in Victoria

RRVV has joined 17 other organisations in an alliance to press for practical and timely action to improve the quality of life for all Victorians as we age. The campaign is headed by COTA (Council of the Aged Victoria) and is calling for a comprehensive statewide action plan that sets out the challenges, opportunities and actions across all government departments.  Read More

Electricity Supplies in Retirement Villages

Thank you to those members who told us about their views and experiences of their electricity suppliers, in response to RRVV’s request. This information was sought to provide input to a number of consultation meetings held with the Essential Services Commission during the past six months, regarding the regulation of electricity sellers in embedded networks in retirement villages, apartment buildings, caravan parks, etc. Members’ responses indicate that about half the retirement village residents in Victoria are supplied with electricity by village operators.

The commission has released a draft decision designed to ensure that village residents and other customers supplied via embedded networks have similar protections to other energy consumers. The proposed rules require village operators who sell electricity to residents to:

  • make sure they get a resident’s consent to an electricity selling arrangement
  • provide a separate bill with specific details to each resident
  • ensure that information provided to residents is clear
  • offer assistance to residents who have difficulty paying electricity bills
  • follow rules for disconnecting residents including those with life support equipment.

The commission has announced its intention to release its final decision in September so that the new regulations can take effect from 1 January 2019.

Read More

It’s time for an ombudsman into retirement housing! 

Ellen Sandell, State MP for Melbourne, has organised an online petition which, we understand, will be given personally to the Minister for Consumer Affairs. The petition calls upon the government  to establish an Ombudsman into retirement housing as a step towards providing people with an accessible, free, and quick service to solve retirement living issues.

If you would like to support this campaign, Click Here.

Victoria Votes 2018

Together with our friends at COTA Victoria, HAAG and Consumer Action, RRVV has produced a pamphlet which identifies four urgent reforms for the Victorian government to undertake: access to justice through fast, free and fair dispute resolution, prohibiting excessive fees, making management training and accreditation mandatory and putting a stop to complex contracts.

For a copy of the pamphlet, Click Here

The group has also produced an advocacy kit for residents and families

– available Here

Inquiry into the Retirement Housing Sector

A copy of the report of the Government inquiry into retirement housing is available by clicking the following button.

Final Report

The Committee received 766 submissions including many from our members, as well as a submission from the RRVV. Click on the blue button to read these submissions:

Read Submissions

Of the 15 recommendations made, RRVV is targetting four:

  1. A free and expert dispute resolution service with the power to make binding determinations that owners and operators cannot appeal – an ombudsman or similar (Recommendation 15)
  2. Mandatory village accreditation with minimum standards (Recommendation 11)
  3. A comprehensive review of the Retirement Villages Act – not just a patch
    up (Recommendation 2)
  4. Independent formal training of village managers and key staff at a level commensurate with responsibility (Recommendation 12)

Council Rates

Property Council Rates PostcardThe Property Council – the peak body for operators of retirement villages – is conducting a campaign to persuade local councils to introduce differential rates for retirement villages. If you are asked to fill in one of these postcards (on left), please do so, and make sure they are sent to as many councillors as possible. In this way, the RRVV and its members can keep this important issue alive and hopefully bring it o a successful conclusion.

The RRVV supports the Property Council in its endeavours to achieve a rate reduction for all retirement village residents.


Free Publicity for your Village Events

If you would like to publicise events or activities in your village to a wider audience, please send us the details via email to and we will put them on our Events page on this website.

Join our Email List!

If you would like to receive emails from RRVV, please click on the green button:

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